Frequently Asked Questions
Everything you need to know about your Ellementry experience
What is the standard delivery timeline for orders?
Most orders are processed and dispatched within 24-48 hours. Depending on your location, delivery typically takes 5-7 business days.
Are Ellementry products food-safe and lead-free?
Yes, all our kitchenware and tableware products are handcrafted with food-safe materials and are lead-free, adhering to international safety standards.
What is your return and exchange policy?
We offer a 7-day return policy for unused products in their original packaging. If you receive a damaged item, please report it within 24 hours of delivery.
How do I track my order status?
Once your order is shipped, you will receive a tracking link via email and SMS to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes.
How should I care for my handcrafted wooden products?
To maintain the quality of wooden items, wipe them with a damp cloth and dry immediately. Avoid soaking in water or using a dishwasher.